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Patient Accounts Representative

Department Patient Account Schedule Full-time Shift Days Hours 40 hrs , M-F, 8a-4:30p, no weekends or holidays
Statement of Purpose: 
The primary function of the Patient Accounting Customer Service Representative is to handle incoming patient-related calls as well as respond to written correspondence. They will conduct appropriate research activity and respond in a timely and effective manor. Additionally, must coordinate financial review of all self-pay balance accounts, including appropriate verification/application of insurance benefits for all hospital services prior to further collection activity. Make necessary corrections to patient accounts including contractual adjustment, transfer of payment and/or streamlining of appropriate rebilling activity. Also be familiar with federal and state requirements for collection and/or write-off of patient accounts.  


Education:  High School Diploma

Certification / License:  Obtain online certification for Certified Application Councilor with-in the 6 month working period.  

Experience: Billing and Collection experience.  Knowledge of Health Connector & Mass Health to assist patients in application process.

Job ID 12544