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IS Help Desk Specialist

Apply Now Department Applications (Main Campus) Schedule Per Diem/On-call Shift All Shifts Hours Per Diem/On Call (Varied as needed, wk.days 7a-3:30p, 3p-11:30p, wk.ends/holidays 7a-3:30p) Job ID 18252

About Us

Milford Regional Medical Center has one of the busiest emergency departments (ED) in central Massachusetts seeing approximately 55 thousand patients annually. In 2015 a new building was erected that allowed us to increase its size from 30 to 50 beds. The new design provides a safer environment for patients, includes family space to allow them to stay with their loved one and an improved working environment for staff.  Enhanced patient comfort in a welcoming environment, better efficiency with its own diagnostic radiology room, other state-of-the-art technologies, and specialized treatment areas for specific patient populations all support the delivery of high-quality care.

Statement of Purpose:
Provide the
MedicalCenter with a central point of contact for hospital related information systems and problems.  Resolves problems within scope of responsibilities, or escalates to appropriate IS staff. This position also requires periodic monitoring of system and interfaces.  This position will report to the Applications Manager or designee.


Qualifications:
High school diploma with 1 to 3 year's experience directly related to the duties and responsibilities specified.   

Experience:

Minimum of one (1) year of IS help desk, technical support, or call center experience required. Knowledge of MEDITECH preferred.  Understanding of Microsoft Windows, Exchange, Word, Excel, and Access preferred; must be able to work independently to research and resolve users' questions.  Must have very good communications skills, and be detail oriented.  Must be able to maintain a professional attitude when encountering difficult customers and/or high-pressure situations.

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