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Food Service Call Center Operator

Department Food & Nutrition Schedule Per Diem/On-call Shift Days and Evenings Hours on call status (Days and evenings(6:15-2:45, 9:00-5:30, 10:00-6:30) weekend as needed)

Scheduled Hours to Cover Leave

Statement of Purpose:
Under the direct supervision of the Dietary Supervisor and Clinical Nutrition Manager, the Call Center Operator provides outstanding customer service. They embrace the values of courtesy, sensitivity, responsiveness in all interactions. They are responsible for interacting with the patient and / or their families, and nursing staff regarding food preferences and filling these requests according to dietary specifications. They monitor the patient’s overall intake and communicate results to the dietitian.


Education:  High school diploma or equivalent.

Certification / License:Serv Safe certificate preferred not required.

Experience:  Healthcare experience with patient contact in a food service department.Customer service experience via telephone required.Experience with therapeutic diets.

Other skills:

Strong, positive communication & interpersonal skills.
Ability to multi-task, handle multiple phone lines and voice mail.
Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations.
Ability to sit for long periods of time.
Basic computer knowledge.
Must be able to perform the following in English:

Ability to speak clearly & be understood by various ages of population.

Ability to read and comprehend instructions, computer meal ordering reports in a standard size font.

Ability to effectively write simple correspondence to supervisors, dietitians, nursing staff.

MRMC Differentials:

Hospital differentials are: $3.50 hourly for evenings, $4.75 hourly for nights, and $2.75 hourly for weekends.  All differentials are paid based per hospital policy.

Job ID 16084