Customer Service Representative

Monday - Friday 8AM - 4:30 PM, no weekends or holidays

Statement of Purpose: 
The primary function of the Customer Service Representative is to handle incoming patient-related calls, address patient billing questions and concerns by conducting appropriate research and by providing a response in a timely and professional manner.  Works closely with the billing team, hospital departments and all agencies that provide billing and collection support.  Supports Patient Account Lead with functions related to early out placements, bad debt placements and HSN billing.

Qualifications:

Education: High school diploma

Certification/License: N/A

Experience:
1-3 years’ strong Customer Service and telephone experience Required
Must have the ability to work independently as well as collaboratively
Strong organizational skills and ability to handle multiple competing priorities required
Ability to enter data accurately and strong computer skills required. 
Must have ability to communicate effectively and respectfully, both verbally and in writing