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Behavioral Health Support Specialist

Department MRPG- PCPO Programs Schedule Full-time Shift Days Hours 40hrs, Monday - Friday 8:30am - 5:00pm
Milford Regional Physician Group, formerly Tri-County Medical Associates, is a large, multi-specialty, physician group practice with an emphasis on primary care. We offer a variety of out-patient primary care and specialty offices located throughout Bellingham, Franklin, Hopedale, Hopkinton, Medway, Mendon, Milford and Whitinsville, with our corporate headquarters located in Milford, Massachusetts. We are an affiliate of the Milford Regional Medical Center and together form the Milford Regional Healthcare System. Our mission is to provide comprehensive healthcare services to all individuals in our community with dignity, compassion and respect.

Behavioral Health Support Specialist supporting Milford Regional Physician Group’s outpatient offices

General description:
The Behavioral Health Support Specialist will provide support to patients and physician practices regarding behavioral health management for adults with varying levels of depression, anxiety, substance use, etc.  Works collaboratively with the team to implement evidence-based services for primary care patients utilizing tools and training from IMPACT Collaborative Care model and Partners HealthCare. 

Principal Duties and Responsibilities:
  • Ensure systematic screening of adults, using evidence-based screening tools (e.g., PHQ9, GAD7).
  • Use a variety of educational materials, brief intervention techniques, and community resources to engage patients, increase their motivation to change, and support patients in establishing behavior change goals and implementing plans to meet those goals.
  • Maintain accurate and up-to-date records and standardized data on all patients.
  • Effectively communicate with the patient and care team.
  • Systematically review the caseload with the consulting psychiatrist and LICSW each week.
  • Participate in development of maintenance plan with patients to help them maintain a healthy lifestyle.
  • Works with LICSW and referral specialist on finding community resources for patient when indicated, ensuring patient connection with OP provider
  • Attend mandatory trainings relating to work role as scheduled

Knowledge, Skills and Abilities:
  • Bachelor’s degree, preferably in social work, counseling, health education, psychology, or behavioral health 
  • Minimum 2 years in relevant setting (health care and/or behavioral health)
  • Valid driver’s license
  • Comfort with a patient-centered approach
  • Aptitude in problem-solving and behavioral change strategies (i.e. Motivational Interviewing and Behavioral Activation)
  • Ability to serve as a critical liaison to facilitate connections between people
  • Ability and willingness to work in a time-limited, structured, and solution-focused environment
  • Ability and willingness to function independently and proactively in a primary health care setting
  • Ability to maintain a professional stance if conflicts arise with other staff
  • Flexibility to adapt to unforeseen needs or circumstances
  • Effective use of the Internet and Microsoft Office programs such as Word, Excel and Outlook
  • Effective use of electronic medical records once trained

Working Conditions:
Physician office
Ability to drive to MD offices

Location:  PCP offices or a central location if space is not available
Job ID 13656