About Us:

Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility, where more than 300 primary care and specialty physicians are committed to providing exceptional healthcare services to our community with dignity, compassion and respect.

Statement of Purpose:

Working closely with and reporting to the Director, Revenue Cycle the Patient Access Manager is responsible for the day-to-day supervision and management of the Hospital’s Patient Registration areas which may include Admitting, Pre-Authorization, Outpatient Registration, the Emergency Department and the Call Center.   Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, scheduling and oversight in ongoing team members training. The Patient Access Manager identifies opportunities for improvement, sets priorities, coaches and empowers the team to ensure that our patients have an excellent experience at Milford Regional.  The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre- and post-visit services, overseeing all aspects of insurance related issues both in the main hospital and during the pre-registration process through the call center. While providing functional guidance to the Admitting, Registration and the Call Center, Manager coordinates and sees through the activities of the department as they relate to authorization of medical services and customer satisfaction. This position monitors all authorization processes, timeliness standards, and cost-effectiveness as well as tracks and trends production of team members and hospital authorization denials.  

Through leadership example, must demonstrate visible organizational support and a positive attitude to create a positive work environment and enhance team members' morale. The Patient Access Manager in collaboration with the Director, Revenue Cycle completes yearly performance evaluations and takes disciplinary action when appropriate.    

Qualifications:

Education: Bachelor’s degree strongly preferred.

Required: Minimum 3 years of experience in a Patient Access management role – preferably in an acute care hospital setting.

ED experience strong preferred.

Specific skills/experience: Leadership experience with demonstrated competence in change management, team building, and problem-solving with the ability to provide support, direction and team members development
Excellent oral and written presentation skills
Excellent communication and analytical skills
Excellent time management and organizational skills
Ability to successfully manage 30+ employees and numerous tasks simultaneously
Proficiency with Microsoft Office Suite (especially Excel & Word)
Must demonstrate a capacity for independent functioning, creativity, and objectivity
Ability to work well under normal pressure, meet deadlines, and effectively handle changes in workload
Ability to provide support, direction and development of team
Ability to take corrective action effectively following all hospital policies